FAQs (Frequently Asked Questions)

  1. What is Wavelo? Wavelo is a UAE-based online store offering trending and useful products at affordable prices with free delivery and cash on delivery options.

  2. Is delivery really free? Yes! We offer 100% free delivery across the UAE on all orders.

  3. Do you accept Cash on Delivery? Absolutely. You can pay in cash when your order is delivered to your doorstep.

  4. How long will my order take to arrive? Our standard delivery time is 2–5 working days.

  5. Can I return a product if I don’t like it? Yes. Returns are accepted within 7 days if the product is unused and in original packaging.

  6. How do I track my order? Tracking information will be sent to your email or phone once the order is dispatched.

  7. What if I receive a damaged item? Please contact us immediately. We’ll replace the item or refund you as soon as possible.

  8. Are your products original? Yes. We source our products from trusted suppliers to ensure quality and authenticity.

  9. Can I cancel my order after placing it? Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible.

  10. Do you ship outside the UAE? Currently, we only deliver within the UAE.

  11. Do I need to create an account to place an order? No, you can checkout as a guest, but creating an account allows faster checkouts and order tracking.

  12. How do I contact customer service? Email us at Alzehrainstituteofficial@gmail.com – we're happy to help!

  13. What payment methods do you accept? Currently, we offer Cash on Delivery and card payment options will be available soon.

  14. What if I don’t receive my order? Contact us right away if your order is delayed beyond 5 days. We’ll investigate and update you.

  15. Can I change my shipping address after placing an order? Please reach out immediately. If the order hasn’t shipped, we can update your address.

  16. Do you offer gift wrapping? Not at the moment, but we’re working on adding this feature soon.

  17. How do I add items to my wishlist? Click the heart icon on any product to save it to your wishlist.

  18. How do I subscribe to the newsletter? Enter your email at the bottom of our homepage to subscribe.

  19. Can I reorder the same product again? Yes! You can reorder directly from your account order history.

  20. Is my personal information secure on your website? Yes. We follow strict data protection guidelines to keep your information safe.